Cable Television Frequently Asked Questions
Get answers to the most frequently asked questions about Karib Cable and our services.
Before you schedule an appointment for a cable reception problem please check the following:
The TV set is "on" and most likely set to Channel 3 or in some areas to channel 4 - This is if you have the cable box.
The remote control batteries are good.
The power switch controlling electricity to the TV is "on."
The switch on the television remote control is in the "Cable" or "CATV" position.
The power cords are connected and in good condition. Power is still on in other electrical devices. If not, there may be a temporary power interruption in your home.
The cable connectors in the back of the TV are securely tightened.
The reception problem occurs on all channels. If it is on only one channel, it is likely a temporary station problem.
If there is more than one cable outlet in the home, determine if the problem is on all TV sets. If not, the problem may be with the television and not the cable signal. No picture and no sound, check the power connections. If still no picture, it is most likely a TV set problem.
Customer Service
I live in an apartment or condo can I get the Karib Cable service?
Start by asking your landlord or property manager if you may install a Karib Cable system. To avoid delays in your installation, we ask that you obtain written or verbal permission from your landlord or property manager (or, alternatively, review your lease/rental agreement to confirm permission is not required) prior to scheduling your installation.
If I move can I take the box with me?
Of course; and it's FREE! Call us at 481 1280. All you have to do is bring your receiving equipment (cable box) to your new residence.
Can I get the additional channels on more than one television set in my house?
Using separate Karib Cable Boxes/Receivers for each of the TVs in your home gives you the flexibility of watching different programs on different television sets. There is a $5/monthly additional fee for the secondary and each additional receiver.
With so many channels how will I sort through them all?
The Karib Cable receiving equipment (cable box) not only brings you lots of channels, it helps you manage your options. Your on-screen program guide helps you quickly find what you're looking for. And you can set up favorite channels lists to make surfing even easier.
How do I report cable theft?
Did you know that if someone in your neighborhood is stealing cable it can affect your cable service? Cable theft reduces the quality of service you receive, can cause frequent disturbances or interruptions in your service. If you think you may be receiving services you are not paying for or if you have an unauthorized cable box, call the Karib Cable office today and subscribe the legal way!
You may anonymously report a theft of service by calling 481 1280.
What is your disconnection policy?
You may request that your cable service be disconnected at any time. Your billing for services will stop on the day you request the service to be disconnected. To avoid further liability, all equipment must be returned to Karib Cable at the time of disconnection. You must fill out a voluntary disconnection form for the disconnection to be valid.
How do I reboot my cable box?
1. Turn off your cable box (using either the remote or the button on the front of the box). Carefully unplug the power cord from either the wall or the back of the cable box (if it is plugged into a power strip, turn off the power strip at the switch on the top of the strip). Wait 30 seconds.
2. Restore the power. Either plug your cable box back in or turn the power strip back on, but do not turn your cable box back on. Wait 2 to 4 minutes until the green LED digital clock reappears on the front of the cable box with the correct time.
3. Turn on your cable box, either by pressing the power button on the front of the box or by using the remote.
If these steps do not correct the problem, please call us for customer assistance.
Who owns the cable box in my home?
Karib Cable owns your cable box. If you choose to discontinue the service, the box must be returned to avoid future charges. Please report lost or stolen equipment to us immediately.
Why do I need a cable box?
A cable box is necessary for any of the following reasons:
- You don't have a cable-ready TV.
- Your TV, VCR or DVD cannot tune to all of the channels provided as part of your cable service.
- You wish to subscribe to premium services, such as movie channels.
Some channels on cable are optional "subscription" channels that are not part of your basic or standard services. These subscription channels include movie and sports channels. A cable box is required to view these premium channels. These channels are available for a small monthly fee. If you are a subscriber, the cable box "unscrambles" these channels so you can view them.
Programming
Why doesn't Karib Cable offer every channel I want to see?
Programming offerings are driven by customer preference. They are designed to balance the interests of adults, children and the whole family. We regularly poll customers to determine their interests and make changes accordingly.
Can I watch different channels in different rooms?
Yes. Each TV can have its own programming, and each can run independently. The added cost is only $5 per month for the second and each additional television.
Can I change my Karib Cable package once I have the service?
Yes. You can also call us at 481 1286 or come into the office to make changes.
Does Karib Cable offer additional channels outside of the Basic package?
You may add individual premium services to your Basic package. We offer these premium options:
Family Package
Movies Package
Sports Package
Adult Package
The Box base package includes all Basic channels (over 80) available on Karib Cable so you don't have to worry about missing any of your favorite programs.
What channels will Karib Cable offer in the future?
It is a Karib Cable policy not to disclose information about any pending or potential programming offers. However, we do speak with a wide array of television providers and constantly evaluate services based on the level of customer interest. Customer feedback is very important to us and, in the past, this feedback has led to the addition of new programs and channels.
I saw something I consider offensive on your service. How do I report that?
We always welcome your feedback. We provide a wide variety of content and we understand that not everyone will like each program. As a cable provider, Karib Cable does not control most of the content shown. The best way to voice your concern is directly to the programming provider.
I have an account with another cable TV service. Can I use that equipment for Karib Cable TV service?
No, you cannot use non-Karib Cable receiving (cable box) equipment for our service. Our new customer offers are designed to help you get all the equipment you need for your home. Standard professional installation is included. It's really simple to switch to Karib Cable. Please call us at 481 1280.
What is the Karib Cable System?
The Karib Cable System refers to the equipment that customers need to receive Karib Cable programming. Every Karib Cable System includes three components: a cable line to your TV, a set-top receiver and a remote control. Every Karib Cable Receiver enables access to more than 80 channels.
How long will it take to get my equipment?
Your installer will deliver your equipment on the scheduled installation date. Installation dates are generally available within 7 to 10 business days from when the application was made.
Sports
Why do blackouts exist?
Sports blackouts are a factor in every programming distribution service. Blackouts are determined primarily according to who has the rights to broadcast a given game in a given area, and are defined by the leagues.
Karib Cable does not arbitrarily institute game blackouts, but simply follows the restrictions set forth by the various sports leagues or by their rights holders.
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